What to expect during your visit:

    • Arrive at least 15 minutes prior to your appointment

    • Wear something comfortable and easy to remove. The essential oils used during treatment can sometimes rub off on your shirt, pants, etc. so old clothing is recommended

    • All jewelry (with the exception of some piercings) will need to be removed for most treatments. If possible, please arrive with little to no jewelry on

    • Cooper Spa is not liable for any valuables

    • Allow a minimum 3 weeks of growth before all hair removal appointments

    • No shaving or waxing 3 days before all body exfoliating treatments

  • We recommend arriving at Cooper Spa at least 10 minutes early for your appointment to allow sufficient time for the pre-appointment consultation and getting ready.

  • Beginning with a consultation, your therapist may recommend a different service than you booked. This depends on your diagnosis and specific needs, which is why we have consultations in the first place! Your therapist will show you to one of our tranquil, private rooms and instruct you on how to properly undress (if necessary) and lay down on the massage table.

  • Communication is key to receiving the most effective treatment. We will accommodate you however we can during your appointment to make your experience as close to perfect as possible. We also play a light selection of ambient spa music in the background.

  • Once your treatment is complete, your therapist will wait outside the room while you dress. When you’re ready, they will share recommended home care product information with you, and return you to the reception area.

FAQs

  • Gratuities are not included in the service price, however, gratuities are not mandatory.

    The advertised price listed in any promotion, webpage, or email is always the price you will be asked to pay upon checkout.

    If you feel your service was completed in a satisfactory manner (or you are feeling generous) you can always choose to leave a tip for your massage therapist or esthetician, but that’s completely up to you! Tips can be made while scheduling online appointment bookings or in person when you come in for your appointment.

  • We accept the following forms of payment:

    • Cash

    • Check (Payable to Cooper Spa)

    • In-Person Credit/Debit Card (4% Processing Fee)

      • Note: There is NO processing fee for Online Bookings

  • Nope, clients are not required to bring anything with them to their appointment. We provide everything you need for your service.

  • While we prefer you come by yourself for your appointment, we have no problem if you bring a partner or family member with you to your appointment. We can absolutely accommodate them in our Guest Lounge for the duration of your treatment. We ask that you refrain from bringing young children (under 5 years) to the spa unless you absolutely have to.

  • While cell phone use is allowed inside Cooper Spa (taking pictures, scrolling through social media, etc.), please note that we have a STRICT zero-noise policy. Any guest making excessive noise or disrupting the experience of our other clients will be asked to kindly leave.

  • Removing your makeup before a service is recommended but not necessary. A clean face makes it easier to start your facial, and can keep your pores from getting clogged if you end up sweating a little bit from another treatment. If necessary, we will happily remove your makeup.

  • No, currently our entire staff is female.